Terms & Conditions


PREAMBLE
TRIPPERING offers through Prominent Suppliers, renowned worldwide providers in the travel industry, the Widest Options, Best Availability at Competitive Prices and in most of the cases Lower than market rates.

IT IS CRUCIAL TO MENTION THAT “TRIPPERING” ACTS SOLELY AS AN INDEPENDENT INTERMEDIARY OR MEDIATOR BETWEEN YOU (OUR CORPORATE AND SAVVY CUSTOMERS) AND SUPPLIERS (WORLDWIDE SUPPLIERS and/or GLOBAL WHOLESALERS or SERVICE PROVIDERS) AND/OR TECHNOLOGY DEVELOPPER (XML / WHITE LABEL Technology Team), THUS TRANSMITTING DETAILS OF YOUR BOOKINGS TO THE RELEVANT PARTIES. TRIPPERING ACTS, WITHIN THE SCOPE OF THE COOPERATION AGREEMENTS WITH SUPPLIERS, AS AN AGENT ONLY - NOT AS A PROVIDER OF HOTEL AND LOCAL SERVICES. TRIPPERING does not enter into contractual relations whatsoever with the end customers. TRIPPERING does not assume any responsibility for the extent, quality, technicality and possible defaults of any of our suppliers’ company services. Therefore, throughout the “Terms & Conditions”, the “We” shall represent TRIPPERING’ Service Providers; and the “You” our Customers.

BY CHECKING ‘✔’ THE CHECK-BOX ON THE BOOKING TERMS & CONDITIONS, CUSTOMERS’ ACKNOWLEDGE, PROVIDE HIS/HER FULL, ABSOLUTE AND UNCONDITIONAL KNOWLEDGEABLE CONSENT AND AGREE TO BE BOUND BY THE SERVICE PROVIDERS’ SET TERMS AND CONDITIONS.

GENERAL TERMS & CONDITIONS of ALL TRAVEL SERVICES

  • You will be able to search and book only, "AVAILABLE" travel services as per system.
  • Customers' Names must be as written on passport.
  • Customers’ Registration Details shall constitute the Cardholder’s billing and/or shipping address.
  • Each and every travel service has its own terms and conditions (as in booking, cancellation policies, etc.). Please read carefully and thoroughly before taking any action.
  • Travel services may not be refundable after issuance/payment. Please read carefully and thoroughly all and any Terms and Conditions related to a travel service so you can proceed with booking.
  • Please acknowledge and confirm agreeing on service providers' conditions by ticking/checking the "prompt box".
  • Service Availability fluctuates on the minute, every minute, second or hour. Accordingly, Prices are strongly correlated to availability.
  • Payments in currencies other than the US Dollars are based on a Non-negotiable rate determined by both hotels and service providers.
  • All requests for changes, cancellations, refunds must be made explicitly in writing by customers or authorized personnel. No action shall be taken if request is verbally communicated.
  • Any query for travel service alteration must be done offline (via email or by sending a request via a pop up screen on the website) and during office hours.
  • Change and/or Cancellation of any travel service is subject to service providers' Terms and Conditions and prices.
  • Cancellations of bookings may result in non-refundable situations.
  • For any change or cancellation of any rendered or paid travel service, Trippering will charge and/or retain a fee in addition to the Service Provider's price, if any. The fee may be proportional to the amount or a flat rate, depending on the nature and type of service. The retainer fee is to cover the technical, administrative and financial fees pertaining to bookings.
  • Special Queries customers may have, must be sent via email and are subject to Availability, and Terms & Conditions of the service providers.
  • Travel services are offered NOT for persons with special needs or disabilities. Hence, it is your duty and responsibility to contact us and make sure that your reservation is suitable for persons with debilities.
  • Passenger's nationality is mandatory and must be in accordance to passenger's passport.
  • We recommend that you always pre-plan, pre-book and pay your trips so you can benefit from discounts or competitive pricing.
  • We recommend adequate travel insurance to cover your travel arrangements.
  • Customers must have the Proper and Valid Travel documents, such as but not limited to: valid passport, visa, transit visa, medical documents, vaccinations, compliance with custom regulations and governmental rules (Embargo if any).
  • You may need VISA to certain countries.
  • You may require Transit Visa via some capitals.
  • Service Settlement: Credit Card charges apply.
  • Bank Charges must be borne by Customers, if and when applicable.
  • For any issue located outside our time zone, please bear in mind the time difference between countries.
  • Prices of travel services onsite apply for individuals and not groups.
  • Service Providers may cancel bookings if they deem to be considered as group and not Individual or fake or test. Groups may start up from nine persons, depending on the type of service and service providers.
  • Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level or rating of any providers made available.
  • It is crucial to mention that if for any reason, customers managed to: a) exchange his/her ticket booking directly with the airline or at the airport counter b) and if he/she managed to get any travel service amended directly by a third party, we will not be held liable for any consequences of such act.
  • Changes: We understand fully that changes occur in bookings as in length of stay (extension or reduction of nights or arrival and departure travel dates), or revision in the number of rooms booked, or amendments in room type (single / double), room category, or car change, etc. These alterations may impact the flight/room/car price and/or its availability.
  • Any and All Alterations must be made in writing and during Suppliers’ Office Hours i.e. Monday to Friday from 09:00 to 17:00. For Emergencies ONLY, you can call the hotline which number is stated on the vouchers.
  • Changes to bookings will only be dealt with when requested by you to us. If you cancel directly with any Supplier, you may still be liable to be charged according to the Contracts and Dealings between our companies and third party.


ARLINES TERMS & CONDITIONS



  • For ticket bookings, customers' must enter his/her exact name as written on passports. It is the prerogative of each customer to ensure that names given are correct. Failing to do so, he/she shall assume full responsibility for any "issues, ticket cancellations, non-availability" or consequence that may arise from incorrect data submission.
  • Each and every Class/Sub-class has Different Pricing and is subject to Various Terms & Conditions.
  • Some Classes/Fares are non-Refundable.
  • Some Classes/Fares are non-Changeable.
  • No-Show on most Airlines is subject to penalty fees, and/or Full Loss of outstanding ticket.
  • Taxes represent a significant portion of the cost of air travel. Airlines reserve the right to amend or increase the amount of taxes at any time and this without any prior notice.
  • Passengers are responsible for obtaining all required travel documents & Visas; and for complying with all laws, regulations and travel requirements of countries to be flown FROM or TO.
  • If a Passenger is denied entry into any country, he/she will be liable to pay any fine or charge assessed against the airline by the concerned government.
  • Airlines reserve the right to overbook seats, and consequently must offer alternative solution or compensation if and when applicable.
  • Airlines reserve the right to delay, modify the schedule/timetable or re-rout its flight.
  • Airlines reserve the right to refuse carriage to passengers who fail to comply with applicable laws or who fail to present necessary travel documents.
  • Some "Special Fares" are issued subject to conditions which may restrict or prohibit any change of booking and may limit the amount of any refund due in the event of cancellation or failure to travel.
  • For long-haul flights involving various Airlines, Different Conditions, Regulations and Applicable Tariffs may apply for each carrier.
  • Amendment or change of reservations and cancellations are restricted on the system and must be made explicitly in Writing. In such cases, charges are then subject to Airlines' Terms & Conditions.
  • If passenger wishes to cancel his/her trip on "Regular Airlines", he/she must notify us 24 hours prior to departure, if and when applicable. Cancellation is subject to airlines' terms and condition if any, and to our retainer fee.
  • If passenger wishes to cancel his/her trip on "Low Cost Carriers" (LCC), he/she must notify us 72 hours prior to departure, if and when applicable. Cancellation is subject to airlines' terms and conditions if any, and to our retainer fee.
  • Passengers must read carefully all and pop up terms and conditions related to amendments and/or cancellations.
  • To ensure punctuality of flights and avoid denied boarding, passengers are requested to be at least 02 Hours at the check-in counters prior to flight departure during Low Season; and 03 Hours during High Season (Summer, Holidays, etc.) unless specified otherwise.
  • You are kindly requested to check your boarding card, listen out for announcements and watch the flight information screens. Boarding gates may (nowadays) close one hour or so before departure.
  • In case of upgrading a non-refundable ticket, the original non-refundable amount remains non-refundable.
  • When a Refund is requested, the Most Restricted Fare is mainly applicable by Airlines.
  • In case of a Full Refund is requested, calculations are subject to Airlines' Fees and Refund Terms and Conditions; in addition to our retainer fee. The fee may be proportional to the amount or a flat rate, depending on the nature and type of service.
  • Passenger must read thoroughly the Luggage clause permitted per booking (per destination, per routing, per class, per weight, per piece).
  • Some Airlines charge an incremental cost per luggage (e.g. Aegean, etc.)
  • Baggage: Carriers may apply extra charges for checked baggage in excess of their permitted allowance.
  • Baggage dimensions and weight must be adhered to.
  • In case of Combination of 02 airlines (especially with Low Cost Carriers), customers have to make sure that the agreement applies on Luggage too, and/or he/she will have to recheck the luggage in the connecting destinations and/or pay luggage if any.
  • It is recommended that bags be tagged / name-labeled inside and out; and locked to avoid any confusion or issues.
  • The following should not be included in your checked baggage but should be carried with you at all times: medicines, money, jewelry, documents, other valuables, home, car keys, noting that Rules are subject to change without any prior notice.
  • Dangerous Articles will be removed from your luggage by security officers.
  • For safety reasons, do not accept baggage belonging to someone else.
  • Seating can be requested Offline via pop-up screen or email. Airlines though reserve the right to assign or reassign seats at any time. This may be necessary for operations, airline configuration, safety, or security reasons e.g. children are not allowed to be on exit seats for safety and in case of emergency.
  • Some airlines do charge for seating; the amount is related to airlines.
  • Members of Frequent flyer programs can request their card numbers to be added via email or by sending a request via pop-up screen on the website.
  • Baby cot, wheelchair, seat and meals preferences should be requested in advance prior to departure, and are subject to availability.

AIRLINES GENERAL INFORMATION

  • GENERAL MATERIAL
    You can obtain more information about your contract of carriage at the carrier’s airport and sales offices or on Airlines’ websites. Airlines may without notice substitutes alternate Carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to Change without notice. Carrier assumes no responsibility for making connections.
  • DENIED BOARDING
    Flights may be overbooked in order to avoid international no-show passengers holding confirmed tickets. Hence Airlines may solicit volunteers who are willing to give up their seats for adequate compensations. In other terms, there is a slight chance that a seat will not be available on a flight even if you have a confirmed reservation. In most cases, if you are denied boarding involuntarily, you are entitled to compensation. Check with your carrier for the complete rules on payment of denied boarding compensation (DBC) and for information on the carrier’s boarding priorities.
  • 3) BAGGAGE
       - If more than one carrier is providing the transportation for your journey, each carrier may apply different rules on baggage (both checked and cabin).
       - 1 or 2 Pieces depending on Airlines, Routing/Destinations, Class of Reservation + Hand Luggage for a maximum weight of 7 Kg.
       - Excess valuation may be declared on certain types of articles. Airlines may apply special rules for fragile, valuable, or perishable articles.
    •        o Checked Baggage: Airlines may permit a free checked baggage allowance which may differ by class, and/or route. Carriers may apply extra charges for checked baggage in excess of their permitted allowance.
    •        o Cabin (Unchecked) Baggage: Airlines may permit a free cabin baggage allowance which may differ by class, route, and/or aircraft type. It is recommended that cabin baggage be kept to a minimum.
  • CHECK-IN TIMES
    The time shown on the itinerary/receipt is the departure time of the aircraft. Flight departure time is different from the time you must check-in; or the time you must be available for boarding. Airlines may refuse you carriage if you are late.
  • DANGEROUS GOODS (HAZARDOUS MATERIALS)
    For safety reasons, dangerous goods must not be packed in checked or cabin (unchecked) baggage except as specifically permitted. Dangerous goods must not be carried in your baggage, including but are not limited to: compressed gases (deeply refrigerated, flammable, non-flammable & poisonous such as butane, oxygen, liquid nitrogen, aqualung cylinders), corrosives (acids, alkalis, wet call batteries & apparatus containing mercury i.e. thermometers), explosives (munitions, ammunition including cartridges, hand guns, fireworks, flares & pistol caps), flammable liquids and solids (lighters, lighter fuel and refills, matches, painters & thinners), radioactive materials, oxidising materials (bleaching powder & peroxides, poisons & infectious substances e.g. insecticides, weed killers & live virus materials), briefcases with installed alarm devices, other.
    For security reasons, other restrictions may apply. Check Airlines’ updates.
  • IATA, AIRLINES RULES & REGULATIONS ARE BEING CONTINUOUSLY UPDATED. WHAT IS VALID THEN OR NOW MAY NOT BE APPLICABLE LATER ON.





HOTELS TERMS & CONDITIONS


  • Customers must present the service voucher to the hotel and/or service provider. Please note that hotel vouchers are non-transferable, non-cashable by any third party.
  • In most hotels, check-in time is: 14:00 hours; check-out time is: 12:00 hours, noon. Extending the timing is subject to penalty charges according to hotel’s own discretion and occupancy status.
  • Hotels may release rooms if the customer has not arrived by almost 17:00 hours (local time). Therefore, customer(s) must inform the hotel in case of a late check-in. Failing to do so will result in room cancellation by the hotel/service provider i.e. cancellation of the entire total stay.
  • Some hotels may allocate rooms according to their status’ occupancy on the check-in: “Run of the House”.
  • Hotels require a major credit card or cash in lieu to be provided upon check-in to cover incidentals. Extras must be paid directly to the hotel before customers’ check-out.
  • Local taxes e.g. City tax, stay tax, tourist tax, and/or eco-tax must be paid directly at the Hotel, if & when applicable. City Taxes differ from one city to the other; and the amount depends on hotels’ star-rating (5, 4, 3, 2).
  • Passenger’s nationality is mandatory and must be in accordance to passenger’s passport.
  • Guest names: Some hotels have a strict policy to name change.
  • Guest names: For bookings in USA, full names of all guests must be inserted at the time of booking; and must conform to the guest’s name on the passport or any other identification required for check- in. Otherwise, hotels will consider the reservation a "no-show" and guests must pay again directly to the hotel and at the public rate.
  • Hotels in certain countries (North America for example) do not guarantee the number of beds in a room, and may accommodate the number of adults according to room availability and this upon arrival.
  • Special services such as: “non-smoking”, “adjoining” or “interconnecting” rooms, “high floor”, etc. must be requested via email or by sending a request via pop-up screen on the website. We will do our best to pass on your query to the hotel; and will endeavor that your needs are met - however this does not constitute a guarantee.
  • Triple and quadruple rooms may consist of twin or double bed(s) plus extra folding or rollaway bed(s), or two double beds.
  • Some hotels have few or no available extra beds. Hence, it is imperative to ensure the existence or availability of “triple rooms” when booking. Failing to do so may result in refusing to accommodate a third person.
  • For “Family” bookings, it is imperative to mention the age of children i.e. as one or two children up to a certain age may be free of charge if sharing the room with two full paying adults.
  • Disabled rooms usually have wheelchair access, and may not necessarily include special features for the seriously disabled.
  • Changes: We understand fully that changes occur in bookings as in length of stay (extension or reduction of nights), revision in the number of rooms booked, amendments in room type (single / double), etc. – however these alterations may impact the room price and its availability.
  • Amendment or change of reservations and cancellations are restricted on the system and must be made explicitly in writing. In such cases, charges are subject to Hotels’ Terms & Conditions.
  • For changes and/or cancellations, customer must refer to us directly and not the Hotel. Cancellation policies differ from one hotel to the other. Rules are duly stipulated on the booking confirmation.
  • Resulting charges are subject to Hotels’ Terms and Conditions; in addition to our retainer fee. The fee may be proportional to the amount or a flat rate, depending on the nature and type of service.
  • Cancellations of bookings may result in Non-refundable situations.
  • Changes made directly with Hotels are not accepted. Unused services including early check-outs (no show, early departures, cancellation) whenever passengers cancel a hotel/service directly, they must be able to supply a cancellation number, contact name, an official letter signed and stamped by the hotelier stating the date of cancellation, approval and that charges will be levied. This said, the hotel’s letter does not constitute a guarantee for refund; hence full charges may still apply. We, being the mediator shall do its utmost best to negotiate with the relevant service providers to refund related non-used nights. Partially used services may not be refunded.
  • Customers may extend or shorten their stay at a given hotel as long as we are informed in writing, at least 48 hours before the original check-out time. We shall do our utmost best to accommodate your query however we can NOT guarantee that amendments would be authorized by Hotel, nor do rates remain the same as per the original booking. Please observe the Fare Changes.
  • Hotels reserve the right to overbook rooms, and consequently must offer alternative accommodation in similar or higher hotel category.
  • For Reservations, Complaints in Hotels located outside our Time Zone, please bear in mind the time difference between the relevant countries.
  • If you encounter any major issue or urgent problem (reservations per say or else) with the Hotelier, kindly contact the Hotline or Emergency number if outside the office hours.
  • Booking or blocking space in the hope to get a visa is not permitted. We will cancel any and all bookings that we reasonably deem to have been made for this purpose. Fake or fictitious bookings are considered as prohibited behavior.
  • Prices on our site are highly competitive and include VAT (Value-Added Tax) and service charges and may be subject to change. Prices are subject to change according to Tax Changes, Trade Fairs, Special Event Periods, availability and/or in the case of currency fluctuation.
  • Prices or special promotional offers are not eligible for cancellation nor change. Please check the Hotel room and rate details, read thoroughly the cancellation and no-show Policy prior to booking or confirmation.
  • Special events e.g. Religious Holidays, New Year, Sporting Events, High Occupancy seasons; and Trade Fair Periods may have higher rates and specific cancellation policies that would be advised at the time of booking. Some may not be cancelled, and are non-refundable bookings. Hence, special conditions apply.
  • Visa support letter may be requested offline provided that customers stay at the reserved hotel.


HOTEL GENERAL INFORMATION

  • When rendering our services online, the information we disclose is based on records / facts / description / data provided to us by Hotels through our service provider(s).
  • Hotel records or data includes but not limited to: hotel description, facilities, amenities, classification, rating, ranking, address, telephone number, pictures, data, etc. provided by Hotels. Whilst we make every effort to ensure that the given information is accurate, we are not liable for any hotel error or omission.
  • Hotel Images shown on our website serve as an indication only or to give a general impression of the Hotel. Facilities may be different in real life (from size, amenities, etc.)
  • Some establishments may change Name or Trade Name, which shall not be construed as a change of hotel or modification of the reservation.
  • Changes may occur which are beyond our control: Hotels may alter furniture, fittings, amenities, facilities or any part of any activities without prior notice and without informing the service providers.
  • We shall advise you of any Renovation, Work of Refurbishment undertaken by hotels if & when submitted by the latter. However, we are not responsible nor shall accept any claim for works we are not informed of; or works which extend beyond the planned duration.
  • Some hotels have floating published rates that change daily.
  • Hotels reserve the right to stop-sales at any time during critical occupancy.
  • Each hotel remains responsible at all times for the accuracy, completeness and correctness of the descriptive Information, including rates, and availability displayed or communicated and any other updates.
  • We cannot guarantee a zero Interruption - whether due to any temporary and/or partial breakdown, repair, upgrade or maintenance of any website.
  • Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level or rating of any hotel made available.

ONLINE HOTEL BOOKING & PRICING CRITERIA

  • When a hotel is shown as “AVAILABLE” on the system, you can book the hotel and receive immediate confirmation. “ON REQUEST” or NON-Availability Hotels will NOT be displayed. Please contact us offline via email if any.
  • Payments in currencies other than the US Dollars are based on a Non-Negotiable Rate determined by both Hotels and Suppliers’.
  • In some cases, the currency rate on the Date of Quoting, and on the Date of Booking and on the Date of Paying may vary due to Exchange Rate Fluctuations and hence price may change accordingly.
  • Each Travel Service (be it Hotel accommodation, transfer, other) has its own terms and conditions, booking and cancellation policies as duly indicated on the system for Online bookings; and/or provided by the TRIPPERING team for Offline bookings, if and when applicable.
  • Room Pricing follows “Dynamic Ratings” as per the International Hotel Rules & Regulations: Price of a room is strongly correlated to: a) Arrival and Departure Dates, b) Number of Night(s’) stay, c) Room Type, d) Number of Rooms, e) Fair / Event Periods, and f) Terms & Conditions implemented by the Hotel on certain Room type and/or according to Occupancy Ratio and Promotional Fares.
    • Some Cheaper Fares may carry Restrictions and Conditions with regards to Cancellation and Refund e.g. NON-refundable, Advance Purchase, etc.
    • Number of Nights: Room fare is linked to the Stay’s Length. Any change in the stay (extension or shortening) shall impact the night’s fare.
    • Fair / Event Periods: During Events, Fairs, Exhibits, Hotels in general (be it near or even located far from the event site) charge Higher Fares and/or may impose Non-Refundable terms and conditions (for instance in the Greek Islands during summer, or during Cannes Film Festival or Congresses, etc.). Some hotels may charge – according to the length of stay – Regular Hotel Price during the Non-Fair Nights and “sky-rocketing fares” during the Fair-Nights and/or may alternate fares: For instance, the average price of a stay may absolutely be different compared to the price per night. e.g. a fair duration is 3 days, scheduled on Jan 10th, 11th, 12th. The Customer’s stay spans from Jan 9th till 14th. Hence, the total fare may be as an example: 100€ (1 Night, Jan 9th) + 300€ (3 Nights, 10-12th fair), 100€ (1 Night, Jan 13th).
    • Blocking space over trade fair periods in the hope of future sales is not permitted. We will cancel any and all bookings that we reasonably deem to have been made for this purpose. Holding Room Blocks is considered as prohibited behaviour.
  • Visa support letters may be issued provided that customers Pay and Stay at the reserved hotel, and will return home after the trip. Hotels and/or Suppliers may refuse to offer visa support letters if they deem they are requested solely as a mean to enter a country.
  • We will undertake to deal with any problem or complaint from the traveler regarding any service, as long as it is submitted promptly (i.e. 3 days after travel) by either the customer or the company.




CAR RENTAL TERMS & CONDITIONS


CAR RENTAL GENERAL INFORMATION

Passenger must select his/her preferred car according to the following criteria:
  • Car Details: Car size (Economy, Compact, Intermediate, SUV, number of doors), Manual/Automatic Transmission, Air Condition, Car Occupancy (number of passengers), Number of Baggage; and
  • Special Requirement: convertible, GPS, baby seat, etc.
  • Car rental fees may include in general: Tax, Location Service Charge (LSC), Vehicle License Fee (VLF), Collision Damage Waiver (CDW) (Excess Applies), Theft Protection (TP) (Excess Applies), Winterized Fee, Unlimited Free Kilometres.
  • Passengers must have proper documents: International driving license or permit (IDP), Lebanese driving license (for Lebanese Nationals), and Valid Credit Card.
  • Passengers must submit his/her Name as written on passport, date of birth, passport details, car rental details as in:
    • Pick up place (Airport, Terminal), pick up address, tel. number, pick-up date, pick-up time, flight details and this according to working hours of operation.
    • Return place (Airport, Terminal), return date, return time, flight details may be required.
    • Number of days.

CAR RENTAL TERMS & CONDITIONS

  • Vehicles are rented with a full tank, and must be returned with a full tank; or a local refuelling charge will apply in addition to the cost of the fuel.
  • Passenger may be requested to refill the fuel tank within 15 km from where they return it. Receipt may be required by the company.
  • Rented vehicles include basic insurance CDW (Collision Damage Waiver) and TP (Theft Protection), which reduce customers’ financial liability in case of accident or theft. Hence, customers will be liable to settle a certain amount calculated by the company according to service providers’ rules and regulations, car type, amongst other factors; in addition to our retainer fee.
  • In case of no-Show, cancellation, early or late car returning, cancellation charges and/or full charges may apply.
  • For renters under 25 years of age, special policies apply.
  • Some cities in the US fixed the renter age to be minimum 25 years.
  • Some driving restrictions apply in Europe.
  • Customers must abide by the cities’ and/or countries’ rules and regulations, and governed by the country’s governing traffic and road law.
  • In certain cities / countries/ car companies, Debit or electronic cards are not acceptable.
  • Customers must literally follow the Service Provider’s guidelines and fully abide by their procedures, as in: type of fuel refill (Octane 99 instead of diesel, etc.). Failing to do so, may cause damages to the car’s engine and hence customer will have to deal with all the resulting consequences.
  • Customers must read carefully and thoroughly all terms and conditions prior to any booking.
    POST-BOOKING

  • To have a zero franchise, customers may only purchase an optional insurance or “Super Cover” directly at the company’s counter and this at the pick-up time and at the local currency, and at the exchange rate applied by the service provider. The incremental amount is strongly correlated to the car type, rental duration amongst other factors.
  • Super Cover may not cover broken/lost keys, contamination of fuel or the mobile Wi-Fi, etc.
  • Available options/extras at the counter may include but not limited to: GPS, Personal Insurance, Premium Emergency Roadside Service, damage, fuel or road traffic charges, etc.
  • When collecting the vehicle, you may need to present the same credit card used to make the car rental; in addition renter Name and Details may have to be the same as the person that made the reservation.
  • Service provider will hold an amount on your credit card upon car pick up, and this to cover incidentals that may include but not limited to: potential charges, fuel, engine failure or damage.
  • The reserved amount may be released on final calculation and car inspection, upon its return, or if and when applicable.
  • For any changes, cancellation, customers must notify us at least 72 hours, if any.
  • Amendments or cancellation are restricted on the system and are subject to providers’ terms and conditions. Customers must notify us offline or via pop-up screen. We will do our best to assist however this does not constitute any guarantee.
  • The resulting action is subject to service providers’ charges in addition to our retainer fee.
  • Cancellation of bookings may be non-refundable.
  • Changes may not be accepted and bookings may be non-refundable.
  • Changes may not be allowed; and hence a new reservation or new booking may be required. (For instance, to change the renter or pickup location, you will need to cancel (see 'CANCELLATIONS' Terms) and make a new reservation.
  • Changes may be made at the pick-up time (e.g. larger car or different type, longer period) are subject to availability at the time of booking, in addition to charges disbursed at the currency and/or exchange set by service providers.
  • Any no-show or failing to collect the vehicle at the pick-up time and date is subject to full penalty charges and any other retainer fee applied by service providers; in addition to ours.





TRANSFERS TERMS & CONDITIONS


  • Transfers and excursions are considered as additional to Hotel accommodations, and are booked from independent service providers.
  • Local Services can be booked provided a hotel reservation is made, if any.
  • Customers must submit the exact Flight Details and Time.
  • Customers must provide accurate contact information e.g. hotel name and address, their personal mobile number.
  • Booking requests for transfers must be made at least 48 hours before transfer time.
  • Transfers are scheduled assuming normal local traffic conditions. Hence, in the event of an unexpected traffic jam or other conditions arising, customers assume any additional expense that may be incurred.
  • For transfer services starting at an airport, station or port, the waiting time for the driver is Half-Hour from the estimated arrival time, unless otherwise stated.
  • For transfer services starting from other locations, there is a maximum waiting time for the driver of thirty minutes. Customers must ensure they are waiting at the specified meeting point, as shown on their voucher, at least ten minutes prior to the confirmed pick-up time.
  • If customers are travelling with babies and infants, customers must bring along the appropriate child seat. Failing to do so, the service provider may refuse to transfer customers and no refund will be honoured.
  • Please observe well the children policy.
  • Service booked may only be used by the person(s) named on the booking and may not be transferred to or used by anyone else.
  • Rates of vehicles are based on the amount of luggage specified at the time of booking. If the amount of luggage increases, a larger vehicle may be required if available; and hence an additional fee would be required.
  • Prices do not include tips (gratuities) to drivers and guides, unless otherwise specified; they are at Customers’ discretion.
  • Cancellations of transfer bookings must be received at least 72 hours prior to the local pick-up time, and this in accordance with service providers' cancellation charges and rules; in addition to our retainer fee. The fee may be proportional to the amount or a flat rate, depending on the nature and type of service.
  • We are not liable for any delays suffered by end customers and any damage arising from: this includes but not restricted to Delays caused by technical breakdowns of the relevant vehicle, weather conditions in the destination country, traffic congestion and/or resulting blockades, the failure to catch connecting transportation; over-booking; amendments to or the cancellation of travel arrangements by the Service Provider or the partner. However, we shall do our utmost best to assist in finding solutions and manage crisis.




PAYMENT

  • TRIPPERING, acting as an intermediary and independently managed system, is bound to collect the amount at the booking Date / Time through the payment gateway NET COMMERCE.
  • Customers can settle bookings Online using major credit cards e.g. Visa, MasterCard. Customers agree that the booking amount must be executed without any deductions.
  • Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level or rating of any providers made available.
  • For corporate customers, when settling with corporate credit cards, we may require:
    • Letter of Employment as a Proof that this person is working in the company, if and when paying on behalf of a Corporate.
    • An official letter from the Corporate Company duly stipulating that they are aware that the assigned person is using the Company / Client card to pay for transactions.
    • Cardholder ID.
  • The above must be done for each card used or will be used for payments. If after this process a booking is paid with a different credit card than the one provided, the above information must be provided in maximum 48 hours.
  • Refunds will be automatically paid by Credit Notes to the Corporate, when - and - as soon as they are Approved and Authorized by the Relevant Service Providers. Refunds documents will be handed over to the accounting department, and at no time can the traveler expect to receive the refund transaction personally.
  • IF and When Services are Cancelled, Altered or Unused, TRIPPERING shall credit the Customer or Corporate, the amount that is deducted or liable to be deducted by the Service Provider, in accordance with its cancellation Rules and Policies - if and when applicable Less TRIPPERING Retainer fee.
  • CREDIT CARD PAYMENTS
  • WHEN PAYING VIA ANY CREDIT CARD FACILITY (ISSUED BY ANY ENTITY, COMPANY, YOUR BANK, FINANCIAL INSTITUTE OR BY ANY OTHER PARTY AND WHETHER VIA YOUR OWN PERSONAL CREDIT CARD, CORPORATE CREDIT CARD, YOUR ACCOUNT / AGENT / THE FINAL CLIENT CREDIT CARD OR ANY THIRD PARTY CREDIT CARD) YOU HOLD FULL, ABSOLUTE AND UNCONDITIONAL RESPONSIBILITY FOR THE PAYMENT; IN CASE THE CREDIT CARD PAYMENT IS BEING REVOKED, CANCELED, WITHDRAWN OR ALIKE (WHETHER DELIBERATELY OR NOT-DELIBERATELY, DUE TO A MISTAKE, A FRAUD, A TECHNICAL ISSUE OR FOR ANY OTHER REASON WHATSOEVER) YOU ARE FULLY, ABSOLUTELY AND UNCONDITIONALLY RESPONSIBLE TO REMIT PAYMENT AND SETTLE IMMEDIATELY ALL DUE AMOUNTS IN THIS REGARD.
  • CREDIT CARD CHARGEBACKS
  • CONSEQUENTLY, YOU ARE REQUIRED TO BE AWARE OF SUCH MATTERS; AND YOU ARE KINDLY REQUESTED NOT TO SUBMIT ANY POTENTIAL CHARGEBACKS WITHOUT CONTACTING US FIRST AND GIVING US THE OPPORTUNITY TO INVESTIGATE THE MATTER AND TAKE ACTIONS IF AND AS NEEDED.
  • Remittances must be free of any bank expenses/charges.

MISCELLANEOUS TRAVEL RULES & REGULATIONS

DEFINITION OF NON-AIR TRAVEL SERVICES’ DEADLINE

Deadline: is the Date of the Cost-FREE cancellation according to Contracts, however TRIPPERING will still keep a retainer fee AND THIS TO COVER THE “TECHNICAL” AND “FINANCIAL” ASPECTS OF THE BOOKING. The Customer’s right of cancellation shall expire if he/she does not exercise his/her right in writing vis-à-vis the Hotel or Provider by the agreed date.

BOOKING CANCELLATIONS’ RIGHTS

  • We reserve the right, at our absolute discretion, to cancel bookings if they appear to have been made for the purpose of “holding space” for future sale or otherwise made in bad faith or contrary to this agreement. Therefore, any instance of abuse of market conditions or even rate disclosure will result in access to the TRIPPERING system being denied; and cancellation of all reservations held without any liability whatsoever.
  • Hotels may cancel bookings using our system, if they deem to be Group Bookings and not genuine FIT’s; or made to hold space to be sold later.

COMPLAINTS

  • ALL SERVICES: In case of any major problem or complaint, it is imperative to inform us in writing as soon as possible, in order to find the proper solution promptly and efficiently. It is recommended that a copy of the complaint be submitted to and signed by the manager of the hotel or service provider in question. If a client fails to follow this procedure this may hinder us from solving the issue. We shall Not be able to negotiate any claim with the supplier, when it is presented after the fact or check out.
  • NON-AIR SERVICES : In cases when customers are displeased with services offered, they can solve the issue directly with the provider and spot on by simply calling the numbers given on vouchers or dealing directly with the concerned personnel and this at the time of the problem occurrence. Service providers in general are more likely to address minor concerns and resolve matters if & when immediately tackled.


GROUPS

2) Groups have specific Terms and Conditions. 3)
  • The use of TRIPPERING booking engine is limited to Individual / FIT bookings only. Should any blocked-space be detected, we reserve the right to:
    • Deny and cancel said bookings
    • Change to a Group booking, leading to a possible increase in rate and alternative payment terms.
  • Groups have specific Terms and Conditions.
  • Groups must be requested from TRIPPERING Offline through Email.


CONFIDENTIALITY AND PRIVACY STATEMENT

TRIPPERING collects only information that you voluntarily provide to us. We understand that personal information involves a great deal of trust on our part and we take this very seriously. TRIPPERING maintains the Integrity, Security and Confidentiality of our Customers’ Information and Travel Data. TRIPPERING will Not disclose any of your personal data, including your name, address or transaction history to any third party without your permission. TRIPPERING will only use your name and email address to communicate with you to:  Confirm your travel purchase
 Notify you if a reservation change
 Inform you of special promotional fares or Send you TRIPPERING Newsletter, if any.


INTERNET, SECURITY AND DATA RETENTION

We employ security measures to protect any information - be it personal data, credit card details, other - from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. Protection, Security, Safety and Confidentiality of data is our ultimate objective. However, if you still feel uneasy about booking online, please contact us.

COPYRIGHT NOTICE

All contents of TRIPPERING website are copyrighted and all rights are reserved.

TRADEMARK NOTICE

Our logo are trademarks or registered trademarks. Other product and company names mentioned may be the trademarks of their respective owners.

LIABILITY DISCLAIMER

  • The information, software, products, and services published on this website may include inaccuracies or typographical errors. All such information, software, data, and technical services are provided "as is" without warranty of any kind. In particular, we do not guarantee the accuracy of, and disclaim liability for inaccuracies relating to Service Providers’ information and technical data.
  • Changes are periodically added to the information herein. We may make improvements and/or we reserve the right to change the terms, conditions, and notices under which this website is offered and you agree to accept and be bound by those terms, conditions, and notices that are in effect at the time of your use of our website and services.
  • The carriers, hotels, other suppliers and IT Development Company who are providing travel or other services for us, are independent contractors and not agents or employees of us. Please refer to “Disclaimer” paragraph.

TRIPPERING SOFTWARE

We hereby grant you a personal, nontransferable authorization to use the Software for viewing and otherwise using this website in accordance with these terms and conditions and for no other purpose. Please note that all Software, including, without limitation, all HTML code and Active X controls contained on this website, is owned by us, and is protected by copyright laws. Any copying, reproduction or redistribution of the Software or copying to any other server or location is expressly prohibited by law, and may result in severe civil and criminal penalties. OUR WEBSITE HAS BEEN DEVELOPED BY A PROMINENT IT COMPANY WHICH REPRESENTS AND WARRANTS THAT (1) ALL DELIVERABLES SHALL BE PREPARED IN A WORKMANLIKE MANNER AND WITH PROFESSIONAL DILIGENCE AND SKILL, FREE OF ANY ERROR OR BUG; SECURE AND FUNCTIONAL AT ALL TIMES (2) ALL DELIVERABLES WILL FUNCTION UNDER THE MOST RECENT HTML CONVENTIONS; (3) ALL DELIVERABLES WILL CONFORM TO THE SPECIFICATIONS AND FUNCTIONS SET FORTH IN THIS AGREEMENT; AND (4) WILL PERFORM ALL WORK CALLED FOR BY THIS AGREEMENT IN COMPLIANCE WITH APPLICABLE LAWS.

USE OF OUR WEBSITE

  • When Booking online and through TRIPPERING System, "THE CLIENT" has explicitly, the absolute, whole and personal responsibility of his/her password and may change it every now and then for better protection.
  • Hence it is imperative and obvious to know that "THE CLIENT" is accountable and must safeguard his/her password from the use by a Non-authorized person. As all electronic bookings using The Password will be charged automatically to the Customer or to his/her Company.
  • Our website is provided solely to assist customers in determining the availability of travel-related goods and services and to make legitimate reservations or otherwise transact business with suppliers, and for no other purposes .
  • Without limitation, any speculative, false, or fraudulent reservation or any reservation in anticipation of demand or for visa purposes is prohibited.
  • You agree to be financially responsible for all of your use of this website (as well as for use of your account / this website by your customers / employees including, without limitation, any person working with you).
  • YOU UNDERSTAND THAT OVERUSE OR ABUSE OF THE TRAVEL SERVICES RESERVATION FACILITIES OF THIS WEBSITE MAY RESULT IN YOU BEING DENIED ACCESS TO SUCH FACILITIES (OR SUSPENSION OF YOUR ACCOUNT, AND THIS WITHOUT ANY COMPENSATION. OVERUSE OF SEARCHES (LOOK TO BOOK RATIO AMONGST OTHER FACTORS) MAY CAUSE A SYSTEM DOWNGRADE, OR MAL FUNCTION, OR MAY LEAD TRIPPERING TO BE IN VIOLATION OF ITS AGREEMENTS WITH SUPPLIERS/THIRD PARTY PROVIDERS).
  • You also warrant that all information supplied by you or members or customers in using this website is true and accurate.
  • SEPARATE TERMS AND CONDITIONS WILL APPLY TO YOUR RESERVATION AND PURCHASE OF TRAVEL-RELATED GOODS AND SERVICES THAT YOU SELECT. YOU AGREE TO ABIDE BY THE TERMS OR CONDITIONS OF PURCHASE IMPOSED BY ANY SUPPLIER WITH WHOM YOU ELECT TO DEAL, INCLUDING, BUT NOT LIMITED TO, PAYMENT OF ALL AMOUNTS WHEN DUE AND COMPLIANCE WITH THE SUPPLIER'S RULES AND RESTRICTIONS REGARDING AVAILABILITY AND USE OF FARES, PRODUCTS, OR SERVICES.
  • You understand that any violation of any such suppliers’ conditions of purchase may result in cancellation of your reservation(s) or purchase, in your being denied access to any flights, hotels, or automobiles, in your forfeiting any monies paid for such reservation(s) or purchase, and in the debiting your account for any costs we incur as a result of such violation. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this website.

  • AVAILABILITY and RATES: TRIPPERING IS CONNECTED TO VARIOUS DATABASES (HOTELS, OTA, WHOLESALERS, CRS, SUPPLIERS, INCOMING TOUR OPERATORS, TMC, ETC.) IN ORDER TO PROVIDE MAXIMUM AVAILABILITY AND COMPETITIVE RATES. THESE DATABASES STORE, GRASP AND RENEW THEIR DATA AT REGULAR INTERVALS, WITHOUT NECESSARILY BEING CONNECTED LIVE TO THE RESERVATIONS SYSTEMS. CONSEQUENTLY, THERE IS A RARE AND SPORADIC CHANCE WHEN MAKING A SEARCH AND PROCEEDING TO ITS BOOKING, THAT THE AVAILABILITY AND/OR RATE OF THIS OFFERED SERVICE, MIGHT CHANGE. IN SUCH EXCEPTIONAL INSTANCES, THE CUSTOMER MAY HAVE TO PROCEED WITH HIS/HER BOOKING UNDER THE NEW RATE AND AVAILABILITY DATA, OR SIMPLY ABANDON IT. THIS IS A KNOWN PHENOMENON WITH XML PLATFORMS / SOLUTIONS.
  • We reserve the absolute right to cancel any booking for which an obvious mistake in the rate has been committed and is circulating incorrectly in our system.

NO UNLAWFUL OR PROHIBITED USE

As a condition of your use of this website, you warrant that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. While you may make limited copies of your travel itinerary (and related documents) for travel or services purchased through this website, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from this website. In addition, whether or not you have a commercial purpose, you agree not to:
  • access, monitor or copy any content or information of this website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
  • violate the restrictions in any robot exclusion headers on this website or bypass or circumvent other measures employed to prevent or limit access to this website;
  • take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure; or
  • deep-link to any portion of this website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission of.


INDEMNIFICATION

Customers agree to defend and indemnify TRIPPERING, its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, bugs, errors, data, syntaxes, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal, technical or accounting fees, brought by use of this website.

LINKS TO THIRD-PARTY SITES

This website may contain hyperlinks to other websites operated by parties other than us. Such hyperlinks are provided for your reference only. We do not control such websites and is not responsible for their contents or your use of them. The inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

TRAVEL DESTINATIONS

We hereby grant you a personal, nontransferable authorization to use the Software for viewing and otherwise using this website in accordance with these terms and conditions and for no other purpose. Please note that all Software, including, without limitation, all HTML code and Active X controls contained on this website, is owned by us, and is protected by copyright laws. Any copying, reproduction or redistribution of the Software or copying to any other server or location is expressly prohibited by law, and may result in severe civil and criminal penalties. OUR WEBSITE HAS BEEN DEVELOPED BY A PROMINENT IT COMPANY WHICH REPRESENTS AND WARRANTS THAT (1) ALL DELIVERABLES SHALL BE PREPARED IN A WORKMANLIKE MANNER AND WITH PROFESSIONAL DILIGENCE AND SKILL, FREE OF ANY ERROR OR BUG; SECURE AND FUNCTIONAL AT ALL TIMES (2) ALL DELIVERABLES WILL FUNCTION UNDER THE MOST RECENT HTML CONVENTIONS; (3) ALL DELIVERABLES WILL CONFORM TO THE SPECIFICATIONS AND FUNCTIONS SET FORTH IN THIS AGREEMENT; AND (4) WILL PERFORM ALL WORK CALLED FOR BY THIS AGREEMENT IN COMPLIANCE WITH APPLICABLE LAWS. MAINTENANCE: We will be performing regular and/or scheduled Maintenance checks and updates – which may result in the slowness of the system or temporary interruption. Please report any issue that might occur during such updates.

DISCLAIMER

Services are subject to the Country Laws in which they are provided, and to Suppliers’ Conditions.
Subject to the limitations set out in these terms and conditions, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of Our obligations in respect of Our services up to an aggregate amount to be determined on a case-by-case basis.
However, neither we nor any of our officers, employees, representatives, affiliated suppliers, partners, licensees, agents or others involved in Creating Any and All Travel Services, Sponsoring, Promoting, Making available the Booking Engine (Sites) and contents shall be liable for:
  • any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim,
  • any inaccuracy relating to the descriptive information (including rates, availability and ratings) of the hotel as made available on Sites – which have been inserted in good faith. We can NOT guarantee that it is completely free from inaccuracies and typographical errors and hence we shall NOT accept any liability for any error or omission that may exist in the cited information. All such information, services and materials are provided “as is” and “as available” without warranty of any kind.
  • the services rendered or the products offered by any service provider,
  • any direct, indirect, consequential or punitive damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of any information contained in Suppliers’ Websites, or in connection with the use, inability to use or delay of Sites used, including loss of profit and the like.
  • for any personal injury, death, property damage, or other direct, indirect, special, consequential or punitive damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the service provider (its employees, directors, officers, agents, representatives or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.
  • internet connection issues that may cause an availability loss or inability to access the Websites consequential losses or damages of whatsoever kind arising. Customers shall bear any and all consequences if unable to fulfill a booking by reason of fire, earthquake, flood, snowstorm, epidemic, explosion, strike, riot, civil disturbance, war, act of God, any failure or delay of any transportation, power or communications system or any similar events beyond their control.
  • any defect or imperfection in the computer program, as in mechanical device or tech glitch, is attributed to a third party or the Internet Technology company that developed TRIPPERING. It is powered by XML/API Technology and hence the engine is supposedly built in (1) a workmanlike manner and with professional diligence and skill, free of any error or bug; secure and functional at all times. (2) And will function under the most recent HTML conventions. Consequently, any malfunction or technical issues that may arise, are and will be the responsibility of the Tech company in its entirety.
  • “failure to use any travel related service” or NO-show, cancellation and penalty charges incurred due to a Force Majeure, such as and Not limited to: delays due to strikes, road / rail / air obstructions and/or delays, illness, injury, overbooking, loss, accidents, natural disasters, war, quarantine, internet disconnection, system interruption or any other causes. All such losses or expenses are Customer’s Sole Responsibility. other.
  • WE ARE ACTING AS CUSTOMER’S AGENT AND AS AN INDEPENDENT INTERMEDIARY IN THE CONTRACTING OF FLIGHT, ACCOMMODATION AND OTHER SERVICES. THESE INDEPENDENT BUSINESSES PROVIDE THE SERVICES IN ACCORDANCE WITH THEIR OWN TERMS AND CONDITIONS WHICH MAY LIMIT OR EXCLUDE THEIR LIABILITY TO THE CUSTOMER AND CONSEQUENTLY WE SHALL NOT BE HELD LIABLE FOR ANY ACTS, OMISSIONS, BREACHES OR NEGLIGENCE OF ANY SUCH INDEPENDENT BUSINESSES OR ANY DAMAGES OR EXPENSES RESULTING FROM THE AFORESAID. WE ARE NOT LIABLE FOR ANY IRREGULARITY - WHETHER DIRECTLY OR INDIRECTLY - WHICH MAY ARISE, OR OVERBOOKING OR FORCE MAJEURE BEYOND OUR SUPPLIERS’ CONTROL.
  • Customers assume fully the risk of loss of all his/her personal possessions.
  • That for all intents and purposes, regarding transport by land, it is understood that the user shall carry with him/her all their luggage and personal belongings, irrespective of the location within the vehicle where these are stowed, and that such luggage and personal belongings are carried at user’s own risk. Users are recommended to be present during handling, loading and unloading of luggage.
  • Customers assume fully the responsibility of having the Proper and Valid Travel documents, such as but not limited to: valid passport, visa, transit visa, medical documents, vaccinations, compliance with custom regulations and governmental rules (Embargo, etc.), other.